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IT Lifecycle
Management An ad-hoc approach to
lifecycle management usually means they are chaotic and unrepeatable. We can
help you implement processes to improve your capability maturity, to monitor and
to offer a path to optimise your capabilities.
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At
maturity level 5, an organisation continually improves its processes
based on a quantitative understanding of the common causes of variation
inherent in processes. |
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At
maturity level 4, the organisation and projects establish quantitative
objectives for quality and process performance and use them as criteria
in managing processes. |
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At
maturity level 3, processes are well characterised and understood, and
are described in standards, procedures, tools, and methods.
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At
maturity level 2, the projects of the organisation have ensured that
processes are planned and executed in accordance with policy
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At maturity level 1, processes are
usually ad hoc and chaotic. The organisation usually does not provide a
stable environment to support the processes. |
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| Organisation roles & responsibilities |
- RACI (Responsible, Accountable, Consulted, Informed)
- Out-sourced
- SLA/Contracts
- Service management
- Software development
- Project management
- Authorities and approvals
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| (PM) Project Management |
- Starting up a project
- Initiating a project
- Project planning
- Controlling a stage
- Directing a project
- Closing a project
- Managing stage boundaries
- Managing product delivery
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| (ALM) Application Lifecycle Management |
- Requirements management
- Issue management
- Feature management
- Release management
- End of life management
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| (SDLC) Software Development Lifecycle |
- Analysis
- Design
- Build
- Test
- Deployment
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(ITSM) IT Service Management
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- Service desk
- Problem management
- Configuration management
- Change management
- Release management
- Service level management
- IT Finance management
- Capacity management
- Continuity management
- Availability management
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